Privacy Policy

1. Introduction

Files Ground ("we", "us", or "our") operates the filesground.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully. By using Files Ground you agree to the practices described here.

2. Information We Collect

2.1 Information you provide

• Account registration data: name, email address, password (hashed).
• Profile information: username, avatar, payment details for withdrawals.
• KYC documents: government-issued ID submitted for author verification.
• Content you upload: asset files, titles, tags, descriptions.
• Communications: support emails and feedback you send us.

2.2 Information collected automatically

• Log data: IP address, browser type, pages visited, timestamps.
• Device information: operating system, screen resolution.
• Usage data: search queries, downloads, asset views.

3. How We Use Your Information

• To provide, operate, and improve the platform.
• To process payments and distribute author earnings.
• To verify author identity (KYC) as required by financial regulations.
• To send transactional emails (account verification, password reset, purchase receipts).
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers — cloud hosting, payment processors, email delivery — under strict data processing agreements.
• Legal authorities — when required by law, court order, or to protect our rights.
• Business transfers — in the event of a merger or acquisition, your data may transfer to the new entity.

5. Data Retention

We retain your account data for as long as your account is active. KYC documents are retained for a minimum of 5 years as required by applicable regulations. You may request deletion of your account and associated data by contacting us, subject to legal retention requirements.

6. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords (bcrypt), and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability.

To exercise these rights, email privacy@filesground.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features may not function correctly.

9. Children's Privacy

Files Ground is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this policy periodically. We will notify registered users by email of material changes. Continued use of the platform after changes constitutes acceptance.

11. Contact

Questions about this policy? Contact us at privacy@filesground.com.